Please ensure that your shipping address is accurate. If you have supplied us with an incorrect shipping address that results in your shipment being returned back to us, you will have to bear the return shipping charges imposed by the shipping provider.
For delivery within Hong Kong and Macau regions, our orders department shall contact you prior to delivery.
We generally ship in 5 days if it is not a weekend. How long it takes to ARRIVE depends on your location, the speed of the shipping type and the shipper used. I provide tracking with my packages ( if you do).
Need to know about self-collection
Customers must pick up the goods within 15 days of receiving the notification. Due to the limited warehouse area of the branch, the company needs to transfer back to the warehouse for overdue orders. The company reserves the right to charge customers additional administrative fees and storage fees. If the products have not been picked up for more than 60 days after the notification, the company will handle it without further notice. In addition, once the order is confirmed, the style or colour of the product cannot be changed, nor the branch. When customers pick up their products, the staff may request further information to verify their identity, such as full name or the credit card that the customer placed the order. If it cannot be verified, the staff can refuse to deliver the product to protect customer interests.