refund policy

退款政策

(Only English version is provided)

Returns

Exchanges 

We only replace items if they are defective or damaged. If you want to exchange your product for a different color, or a different product, please contact us.

Faulty Goods

If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them.

Please return your item back to us within 30 days after finding the fault, and remember to inform us of before you send it back to our warehouse. Please don’t use any faulty items after finding the fault.

Plastic Photo (“Plastic Photo”) can refuse to return a product if it is associated with disproportionate costs, or if the damage to the product caused by improper use. 

If the customer or a third party commissioned by the customer has attempted to fix the defects themselves and this increases or causes further defects, the liability for defects is excluded. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a notice to the gift giver and he will find out about your return.

Any additional guarantees granted by Plastic Photo (“Plastic Photo”) shall not affect the statutory warranty claims of the customer.